Create Journey Map
- Facilitate workshop to map customer journeys – we provide the workshop process, the format and the independent facilitation skills.
- Carry out market research to check that the customer journey map is correct and to measure the perceptions and satisfaction of each touch point.
- Facilitate workshop to design the company’s response (e.g. the internal processes) to the customer journeys and the feedback gained – we provide the workshop process, the format and the independent facilitation skills.
- This process can be repeated at intervals over time.
If you cannot find an off-the-shelf product solution to meet your requirements we offer two great additional solutions:
- CUSTOMISE OUR EXISTING PRODUCTS We are happy to take our standard products and customise them to your precise requirements (e.g. by adding extra questions or changing questions). This can be a very fast and cost-efficient way for clients to reach a perfect solution.
- COMMISSION A CUSTOM PROJECT We frequently carry out a wide range of custom research projects for clients – so whatever your needs please ask us.
In either case please either use the “Custom Research” option in the footer of this page OR email Chris or Mike directly with your questions: